deli carte GmbH is a modern, owner-managed commercial kitchen based in Kempen in the Lower Rhine region. Every day, the company produces fresh meals for a wide range of customer groups – from private households and industrial companies to retirement homes, workshops, schools and municipal institutions.
Food safety, compliance with strict hygiene guidelines, sustainability and ensuring the cold chain are key priorities. Reliable and flexible route planning that also calculates cost-optimised routes and increases sustainability is therefore critical to business.
Initial situation: Paid a lot, used little.
Before the change, deli carte worked with a well-known route planning solution. However, this solution was becoming increasingly unsuitable for the actual requirements.
‘Our previous software was not tailored to our actual needs, even though we opted for a product that had been on the market for many years and was used by many similar companies. We never used many of the functions, which were unnecessary for us,’ explains Jürgen Niewiesk, Head of Fleet Management at deli carte.
In addition, numerous processes had to be carried out manually, which today run automatically via interfaces. This led to increased planning effort and made it difficult to train new employees. Support was also unsatisfactory and often associated with delays.
The decision to switch.
A software change needs to be carefully considered, especially in a sensitive environment with daily deliveries.
‘After the TransIT presentation, we had the distinct impression that our requirements would be met much more effectively. Even during the presentation phase, our data was presented using TransIT and the optimisation was simulated. Expert advice and rapid, personalised support during the implementation phase were particularly important to us,’ explains Jürgen Niewiesk.
The decision was deliberately made in favour of a solution that reflects actual needs – without any detours.
Smooth transition and close support.
The transition to TransIT was structured and smooth. Adjustments were implemented quickly and individual requirements were taken into account.
‘The collaboration was very solution-oriented. Appointments could be arranged easily, and adjustments were made promptly,’ says Jürgen Niewiesk.
New users could be trained within a short period of time – significantly faster than before.
The result: measurable efficiency gains.
The change brought clear and lasting improvements:
- Approximately 30 minutes less planning effort per day
- Significantly better planning results thanks to optimised route structure
- Reduced manual steps
- Faster induction of new employees
- Flexible combination of free planning and guided tours
- Noticeably improved support
Over the course of a year, this equates to a time saving of around 120 hours – roughly equivalent to three additional weeks of work.
Conclusion.
‘Looking back, the change was the right decision. Our expectations were met – both in terms of functionality, as promised from the outset, and in terms of service,’ summarises Jürgen Niewiesk, Head of Fleet and Marketing at deli carte GmbH & Co. KG.
The case of deli carte shows that a well-planned software change not only increases efficiency, but also ensures security and future viability.
