Webinar for dispatchers: Improving customer service through intelligent planning with flexible delivery areas

Manual route planning by delivery companies usually looks like this: They plan their delivery transports with the help of framework tours - i.e. fixed delivery areas that are assigned to certain drivers. This makes sense because these drivers know their areas and their customers well. In practice, however, the assigned areas do not work every day due to various circumstances. These include fluctuating order quantities, special delivery time requests from customers that cannot be fulfilled, or vehicle overloads in terms of weight and parking spaces. As a result, dispatchers start swapping or shifting orders between neighbouring frame tours. Often vehicles from neighbouring areas are added. This is not only labour-intensive, but also usually leads to suboptimal results and poorly utilised tours. The solution is intelligent automation of the planning process, which ensures greater flexibility and, above all, delivers better results.