Route planning for service staff: Plan service visits flexibly, efficiently and in real time.
In the service sector, no two days are the same: new orders, breakdowns, rescheduled appointments or staff absences can quickly throw existing schedules into disarray. At the same time, route planning for service staff must take numerous requirements into account – from regions, locations and opening hours, through to fixed appointments and visit frequencies, right down to qualifications, spare parts, tools and maximum working hours.
With dynamic route planning for service calls, you can schedule service technicians and field staff much more efficiently. Assignments can be automatically optimised, rescheduled at short notice and intelligently allocated to available resources. This reduces the planning workload in the dispatch department, improves the utilisation of your service staff and enables you to respond more quickly to new demands in day-to-day operations.
The biggest challenges in the scheduling of service staff.
• Significant planning effort: Many orders have to be distributed across several employees, sites and regions.
• Complex order specifications: Fixed appointments, opening hours, visit intervals, set visiting days and ad hoc requests make planning difficult.
• Additional restrictions: Qualifications, tools, spare parts, working hours and accommodation must all be taken into account in the planning.
• Lack of flexibility: When changes arise at short notice, manual or rigid planning processes quickly reach their limits.
This selection of companies already benefits from route optimisation with TransIT:
User-specific route planning for service staff.
Your Benefits.
- More jobs per route through the efficient deployment of staff
- Taking into account service cycles, regional allocations and qualifications
- Tactical area planning using historical data
- Operational planning of daily operations
- Cost savings through optimisation and reduction of travel times and routes
- Improved service quality through the tracking of arrivals
- Dynamic planning based on employee role and route status
- Satisfied customers thanks to punctual service
- Reduction of human error sources through relief of the drivers
TransITMobile+: The mobile app for your field service team.
With TransIT Mobile+ , you can manage service calls more efficiently, improve communication with your technicians and respond more quickly to changes in day-to-day operations.
Your Benefits.
- Navigation and GPS tracking
- Real-time order details
- Last-minute changes and ad hoc orders
Plan service visits more effectively.
Maximum Transparency.
Maximum Control.
See for yourself how dynamic route planning can ease the burden on your service scheduling, optimise routes and improve your responsiveness in day-to-day operations. See for yourself in a personal consultation and get in contact with our experts.
Contact
Any questions?
We are happy to help you.
phone. +49 241 609595 00
email. info@gts-systems.com
